There is a 14 day return policy on items bought at a webshop. But how much do you try out a mobile before it cannot be returned. Here are the rules.
Mobile phones bought on the Internet can still be returned within 14 days of withdrawal, even though you called, SMS’et and filled with address book contacts, as well as removed the protective film over the screen and camera lens.
It illuminates the Competition and consumer protection agency in a press release.
But you have to treat the item nicely, otherwise the business refuse to take the phone back within the 14 days.
-If you even wanted to pay full price for the item in the condition you ship it back in, then you have a very good rule of thumb for whether it is delivered back in what is called ‘ substantially the same condition ‘, “says Henrik Lundgaard, jurist in the Sedenmark the consumer complaints board.
You may do with your phone
Here are the main points of what you do with your mobile phone if it is bought over the net, and you will regret within 14 days.
It’s okay to …
-Break the packaging in order to test the cell phone. But the business may require, that the item is returned in the supplied packaging, so avoid to destroy it when it is opened.
-Remove the protective film on the camera lens and screen. But if you make scratches, you can not regret the purchase.
-Try the phone to take pictures, talk on the phone, store the data on the SIM card and the other card and transfer contacts.
You must not …
-Use your phone as it changes physical appearance or usefulness.
-Take the item in use. URF.eks. take the cell phone with at work or leisure.
-Fix scratches or other damage.
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