Like any product, the lamps can also have problems. Know what to pay attention when buying and how to act in case of an Exchange is fundamental to have less headache.
Talk with a lawyer who specializes in consumer law, Gisele Frieze Gaspar, g. Reveal legal advice, which clarified some points of the consumer defense code.
1. Always store the controller coupon
The largest consumer safety is the note or the coupon. The proof is important to determine the warranty period in the case of exchanges, so, ideally, this document will be kept at least until the deadline. “If consumers lose the receipt, you can verify the purchase (and its data) through the proof of payment of the product, or even the label affixed to the product,” said Gisele.
The lawyer points out that “the supplier can find out information about the product, such as date of manufacture, or if the product was actually produced by it (if it’s not faked) through the serial number”.
2. Focus on face-to-face buying not to cheat or be sorry
When buying a product in a physical store, the consumer can analyze the State and check dimensions. Take advantage of this opportunity to see if the lamp fulfills your needs in such aspects as color of light (color temperature), voltage, power and luminous flux. Don’t forget to take the product to the tester before you go to the cashier.
When purchasing online, by phone or catalog, the consumer may regret the purchase for any reason, but pay attention to the aspects mentioned above to not have the headache of trading with the dealer.
3. Deadlines for return and exchange liability
As the lamp is a consumer durable, article 26 of the CDC provides that the deadline for return of the product in case of default is 90 days. The date of departure of that time depends on the type of failure. If it is apparent, the 90 day counts from the receipt of the product (in the case of the lamp in a physical store, the product is delivered at the time of purchase). If the problem manifests itself then starts counting from the moment the consumer has detected this defect, in the case of addiction hidden (difficult manufacturing problem finding).
The responsibility to return is the manufacturer, i.e., the dealer is not required to replace the defective product. Still, many outlets give a deadline for return to customer loyalty. Gisele added that “some types of lamps, or the most, by your own characteristics, cannot be repaired. If that is the case, the dealer should replace the product immediately, even if the lamp has been acquired for a few days or if you are within the legal warranty of 90 days. The problem, in these circumstances, is to determine whether the given problem by misuse or by manufacturing defects”.
4. Product warranty
The guarantee of the lamps is usually established together with Inmetro’s quality standards. For compact fluorescent lamps, 489 Ordinance stipulates that the guarantee must be less than 1 year and which is valid upon presentation of the coupon. The standard also mentions some rules to the visibility of the warranty information on the packaging.
To the LED, the warranty is not in the recent regulations which will be implemented between 2015 and 2017. Even if the manufacturer has freedom to define the warranty offered, the LED cannot be smaller than the 90-day period set by the CDC. The lamps with LED technology included with the Procel stamp must have a minimum of 3 years of warranty.
The consumer defense code, as it is commonly known to law nº 8,078, of 11 September 1990, is available for download at the website of Procon.